Kroger

We've been shopping with this particular Kroger store all because of the people from the pharmacy. We moved to Decatur and needed a pharmacy our family could trust. The pharmacy has taken care of our family for a few years, now, and we've come to trust Kroger, THIS KROGER, with all the other things as well. The people are kind, and the shelves are always properly stocked and never out of date. The physical building needs a remodel, but the people make this store a family-friendly market.

Don't even bother with the pick up. It's never going to be ready on time no matter how early you put it in, any substitutions they make, you'll never know until AFTER it's done (the link they give you to check is always expired. I assume because they wait until the very end to let you know) and the employees have no problem putting heavy items on top of bread, eggs, etc. Now, it's better if you do decide to go inside and shop but know mostly everything is going to be out of stock and their once wonderful produce selection is awful. Most stuff is either out of stock or mushy & moldy. I don't know what has happened in the past year or so but it's pitiful now.

This is very discriminatory. Today around 11:15am I walk up to the customer service desk for a money order. There is a man & a woman in front of me, both of Spanish decent. As the man finishes his business at the customer service desk the woman behind him approached the desk. At this time there is an elderly gray haired African American woman that is working the customer service desk. When the spanish woman approaches the desk she starts to speak Spanish and the black lady says, "I do not understand that" so the man turns around and starts to converse with her in Spanish to assist her. (He is not an employee) As they are conversing the black lady at the desk looks to me, and asks if I need anything. I tell her what I need a money order. While she is helping me the man and woman are talking in Spanish. I'm assuming that the lady doesn't speak English well enough. So the man was translating. As the customer service lady hands me the order she whispersto me, "I hate when they do that." I said "do what?" She then looks at the man & the woman who are speaking Spanish. I reply with, "Well what's the problem? He's helping her." Her response was, "I just wish they wouldn't speak like that. I hate it." I was very shocked and disgusted with her. I left immediately. If this is how your employees look at other people who do not speak English well then this is a major issue. I will not be returning to this location as I do not wish to see that lady again. Very disappointing service attitude.

This might sound weird, but there's always been something really depressing about this Kroger. It's kind of dimly lit, laid out in a strange way, and none of the employees seem to like being there. Too often the things I need are out of stock and the pick-up substitutions can be pretty bizarre. The Kroger Card and gas discounts are kind of an unrivaled rewards program, so I do still shop here to take advantage of that, but it's just not a happy place to visit! Maybe someday they'll get a good reno.